General terms and conditions
We will make every effort to make your stay as pleasant as possible. This also means that you know exactly what services we provide, what we stand for and what obligations you have to us. Please therefore observe the following general terms and conditions, which govern the contractual relationship between you and us and which you accept with your booking.
1. Conclusion of the Contract
The contract is concluded as soon as the suite(s) is/are booked or confirmed or, if a confirmation is no longer possible due to time constraints, made available. The client is jointly and severally liable for all obligations arising from this contract.
2. Arrival and Departure
Unless otherwise agreed in writing, the room cannot be occupied before 12 noon on the day of arrival and must be returned by 3 p.m. on the day of departure. The guest is requested to inform the reception of any scheduled departure after 3 p.m. and at the latest by 8 p.m. on the day before departure. For departures before 8 p.m. half of the room rate is payable, for departures after 8 p.m. the full room rate is payable. Reserved rooms must be occupied by 8 p.m. at the latest. If this is not the case, the Hotel may dispose of the room unless a later time of arrival has been expressly agreed.
3. Services and Prices
The contractual services result from the information in the booking confirmation. The agreed prices are inclusive. An increase of the value added tax after conclusion of the contract is at the expense of the client.
All price markings are valid in €uro.
The invoice for services rendered will be issued in the office one working day prior to departure. Unless otherwise agreed in writing between the partners, payment shall be made in cash or by EC card with PIN code, at the latest on departure. Our Hotel reserves the right to issue an interim invoice for an appropriate amount. The advance payment of 20% of the total price required in the booking confirmation must be paid in due time. The remaining amount is due on the day of departure. If an agreement on payment against invoice has been made, the customer must pay the invoice no later than 3 days from the invoice date. In case of early departure without evidence of an important reason (e.g. illness) the total price must be paid.
In the event of non-use of the contractual services, cancellation of the booking, early departure, the guest is obliged to
- pay 20% of the contract price up to 2 months before arrival and
- pay 50% of the contract price for the duration of the reservation up to 1 week before arrival.
The Hotel is held in good faith to rent unoccupied rooms or suites to other parties in order to avoid cancellations. In the event of early departure without evidence of an important reason (e.g. illness), the total price must be paid.
The contractual partner of the hotel or the guest as well as the host shall be fully liable to the hotelier for any damage caused by themselves or their guests.
Any use of the rooms provided that deviates from the contract shall entitle the Hotel to terminate the contract without notice. The reasons thereof do not allow the right of the agreed fee to be reduced.
The Hotel reserves the right to withdraw from the contract if the provision of the service has become impossible due to force majeure or industrial action, without any claims for damages being derived from this. The use of the parking lot at the Hotel as well as the use of the Hotel pool and sauna is at the user's own risk without any liability. The Hotel shall be liable for items brought in in accordance with the regulations of the German Civil Code (BGB). Liability is excluded if the room/suite or the storage units from which items were stolen were unlocked.
7. Final Provisions
In commercial transactions, the place of performance and place of jurisdiction shall be the registered office of the Hotel. Oral agreements only become effective when the Hotel has confirmed them in writing. Should individual regulations of these General Terms and Conditions be invalid, this shall not affect the validity of the other regulations.